Cristalino Lagoon is a hotel for guests over 15 years of age in front of Lake Bacalar. The hotel offers 20 guest rooms equipped with air conditioning, cable TV, and private bathroom with shower. Accommodations are fitted with amenities such as in-room safe and telephone. The hotel has 2 heated pools, a terrace, WiFi, parking, kayaks and concierge assistance. For an extra charge, registered guests have access to room service, a restaurant, a bar, a beach club, and airport transfers. The property is 400 meters (1,312 ft) from the Emerald Sinkhole, a natural open well that stands out for the emerald shade of its waters. The hotel is 500 meters (1,640 ft) from the Bird Island, a natural reserve in the middle of the lake. Chetumal International Airport (CTM) is 35 kilometers (21,8 mi) away, while Cancún International Airport (CUN) is 374 kilometers (232,4 mi) from the hotel. ***The hotel considers as a group starting with 5 reserved rooms and with no more than 10; restrictions apply. In addition, full payment of the total reservation is required within the following 15 days from the date of confirmation (creation of the reservation). This policy is essential to guarantee room availability and to maintain the high quality of customized service. If payment is not made within the stipulated period, the hotel keeps the right to cancel the reservation automatically and without prior notice. ***The local government has a mandatory tax of $49.00 MXN per room, per night, payable directly to the hotel. ***Before your trip, please check with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the traveler´s responsibility to meet the rules and regulations established by the destination country.