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Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun

25 more photos

Lobby and sitting area
Panoramic view of the main pool

Hotel Benefits

High standards in cleanliness

Pet-friendly hotel (fees and restrictions apply)

Memorabilia tour

Fender guitars and Crosley turntables


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Property conditions & facilities




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Hotel all-inclusive meal plan

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Entertainment

    Includes night shows, concerts, live musical performances, competitions, shows, and parties.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Children's club

    Includes a supervised activities program for children between the ages of 4 and 12.

  • Land sports

    Land sports include basketball, tennis, and volleyball.

  • Food & beverage

    Includes all meals and drinks. Comprises buffet breakfast, and lunch and dinner to choose between buffet or a la carte.

  • Non-motorized water sports

    Includes non-motorized water activities.

  • Accommodations

    Includes your choice of accommodations.

  • Restrictions

    Motorized water sports are not included.

  • Others

    Wireless internet and unlimited calls to Mexico, USA, and Canada (restrictions apply).

Hotel services

Included services

  • 24-hour room service
  • Accessible rooms
  • Air hockey
  • ATM
  • Basketball
  • Beach
  • Bellboy
  • Billiards
  • Board games
  • Children's club
  • Children's pool
  • Concierge
  • Connecting rooms
  • Cribs
  • Currency exchange
  • Daily activities
  • Date change flexibility
  • Elevator
  • Fitness center
  • Foosball
  • Free cancellation
  • High Standards of Cleanliness
  • Kennels
  • Land sports
  • Luggage storage
  • Non-motorized water sports
  • Parking
  • Ping-pong
  • Pools
  • Rollaway beds
  • Safe deposit box
  • Smoke-free rooms
  • Snorkeling
  • Sun loungers
  • Sun terrace
  • Taxi stand
  • Tennis
  • Video game room
  • Volleyball
  • Wheelchairs
  • Wireless internet

Services with extra charge

  • Airport transfers
  • Babysitter
  • Beauty salon
  • Boutique
  • Business center
  • Car rental
  • Computers with internet access
  • Conference facilities
  • Gift shop
  • Honeymoon special
  • Jewelry store
  • Laundry services
  • Medical services
  • Pets
  • Sauna
  • Spa
  • Steam room
  • Tour desk
  • Tours
  • Weddings


  • Splash
  • Pizzeto
  • Ciao
  • Smash
  • Zen
  • Dive
  • Toro Steakhouse
  • Float
  • The Show
  • Frida
  • Diego
  • Cafetto
About hotel

Hard Rock is a family all-inclusive beachfront hotel in the hotel zone of Cancun. This rock theme property offers activities for the whole family, as well as a music lab with guitar or drum lessons. The rooms offer a menu with 20 Fender® electric guitars. Facilities include four pools, one of them with the shape of a lagoon and one for children with games. The five restaurants serve gourmet international cuisine and Mexican and Asian specialties, and the seven bars and lounges serve drinks, cocktails, and national and imported wines. The tennis court, the fitness center, and the spa are also available for guests. The 601 luxury rooms and suites offer 42-inch flat screen TVs, a minibar with soft drinks, juices, water and national beer, and an express coffee machine. The bathrooms have a hydromassage tub and Rock Spa® amenities. Additionally, the suites offer ocean or lagoon view from their private balconies. The hotel also provides free WiFi, personalized assistance services, and 24-hour room service. Children will have fun in The Hard Rock Roxity Kids Club™, an interactive area equipped with musical instruments and a mini movie theater, while young people will spend a great time at a game area. The property is located in the hotel zone of Cancun, with easy access to the beach of the Caribbean Sea, just 2 kilometers (1.2 mi) from Plaza Kukulcán, housing famous brands and jewelry stores and the Luxury Avenue. The hotel is 3 kilometers (1.8 mi) from La Isla Shopping Village, one of the most popular malls in the city, 6 kilometers (3.7 mi) from Coco Bongo and The City nightclubs, Plaza Forum, and Plaza Caracol shopping centers. Cancun International Airport (CUN) is 18 kilometers (11 mi) away. ***The hotel accepts a maximum number of two pets of up to 22.5 kilos (50 lb) per room, only dogs and cats (charges, restrictions, and specific categories apply) ***Before your trip, please check with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the traveler's responsibility to meet the rules and regulations established by the destination country. ***The local government has a mandatory tax of $67.42 MXN per room, per night, payable directly to the hotel.

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