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Krystal Cancun Hotel & Resort

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Krystal Cancun Hotel & Resort

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Front desk

Hotel Benefits

High standards of cleanliness

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Property conditions & facilities




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Hotel all-inclusive meal plan

  • Accommodations

    Includes your choice of accommodations.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Entertainment

    Live music.

  • Children's Club

    Includes a supervised children's activity program.

  • Land Sports

    Land sports include free use of the gym. (20% off massages)

  • Water sports

    Includes non-motorized water sports such as kayaking, sailboat and snorkel.

  • Restrictions

    It doesn't apply for the minibar. An extra charge is generated on fine cuts, shrimps, and lobster. Gala dinner on Christmas and New Year's Eve. Special menu in restaurants outside the hotel through an external agreement. Discount on the nightclub not applicable during the spring break, Easter, and summer break seasons. Services and facilities available according to schedules.

  • Activities

    Daily activities program hosted by recreation staff. Live music. Program varies daily.

  • Food & beverage

    Includes all meals and snacks including buffet breakfast plus choice of buffet or a la carte lunch and dinner. A wide selection of domestic and imported alcoholic beverages by the Krystal Cancún program. 24-hour room service.

Hotel services

Included services

  • Accessible rooms
  • Beach
  • Board games
  • Children's Club
  • Concierge
  • Credit cards accepted
  • Cribs
  • Currency exchange
  • Elevator
  • Fitness center
  • High Standards of Cleanliness
  • Housekeeping
  • Jacuzzi
  • Land Sports
  • Luggage storage
  • Non-motorized water sports
  • Parking
  • Ping-pong
  • Pool
  • Safe deposit box
  • Smoke-free rooms
  • Sun terrace
  • Volleyball
  • Wheelchair accessible

Services with extra charge

  • Babysitter
  • Beauty salon
  • Business Services
  • Car rental
  • Conference Facilities
  • Connecting rooms
  • Internet
  • Laundry services
  • Medical services
  • Room Service
  • Spa services
  • Tour desk
  • Weddings


  • Aquamarina
  • Las Velas
  • Hacienda El Mortero
  • Cascada
  • Lobby Bar
  • Bar de piscina
  • Pool Bar
  • Café Deli Take a Bite
  • La Fishería
About hotel

Krystal Cancun Hotel & Resort offers an ideal location that allows guests to enjoy two wonderful views: the turquoise waters of the Caribbean Sea and the calm waters of the Nichupté Lagoon. The hotel is conveniently located in front of the Convention Center, shopping centers, and entertainment places. Cancun International Airport (CUN) is only 20 kilometers (12 mi) from the hotel. Krystal Cancun Hotel & Resort has 325 fully-equipped rooms and suites, recently renovated, with all amenities for a relaxing stay. Amenities include air conditioning, direct-dial telephone, hair dryer, iron, private bathroom with shower, smoke detectors, and cable TV, among others. The rooms have a coffeemaker, minibar with additional charge, and WiFi. To delight the palate of all guests, the hotel has two of the best specialty restaurants in Cancun, serving the most exquisite dishes of Mexican and international cuisine. Krystal Cancun offers babysitting, concierge assistance, cribs, currency exchange, internet, laundry, room service, and medical service, among other services. ***The local government has a mandatory tax of $72.62 MXN or $3.75 USD per room, per night, payable directly to the hotel. ***Before your trip, please check with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the traveler's responsibility to meet the rules and regulations established by the destination country.

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