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Playacar Palace

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Playacar Palace

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Playacar Palace

Hotel Benefits

High standards of cleanliness

Minors from 0 to 17 years of age for free (when booking 3 nights or more. Does not apply on Christmas or end of the year)

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Property conditions & facilities




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Hotel all-inclusive meal plan

  • Accommodations

    Includes your choice of accommodations.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Activities

    Daily activities program hosted by entertainers. The program varies daily. Some activities include Pilates, kick boxing, stretching, ping-pong, and bingo.

  • Entertainment

    Includes nightly entertainment, such as theme nights, contests and live shows.

  • Food & Beverage

    Includes all buffet and a la carte meals, sweet and salty snacks and top shelf drinks. In addition, 24-hour room service is also included.

  • Other

    Wireless internet access is included. Calls to Mexico, United States (states) and Canada are included. Thirty minutes of free internet access using the hotel computers. Enjoy the facilities and restaurants of the other Palace Resorts at no additional charge.

  • Children's club

    Includes a supervised children's activities program for the ages between 4 and 12. Open from 10:00 to 22:00 hrs.

  • Restrictions

    Children under 4 years of age must be accompanied by an adult in the children's club.

Hotel services

Included services

  • 24-hour room service
  • Accessible rooms
  • Board games
  • Children for free (restrictions apply)
  • Children's club
  • Concierge
  • Credit cards accepted
  • Cribs
  • Currency exchange
  • Elevator
  • Fitness center
  • High Standards of Cleanliness
  • Honeymoon special
  • Housekeeping
  • Luggage storage
  • Non-motorized water sports
  • Parking
  • Pool
  • Rollaway beds
  • Smoke-free hotel
  • Tennis
  • Wheelchairs

Services with extra charge

  • Babysitter
  • Beauty salon
  • Bicycles
  • Car rental
  • Conference facilities
  • Gift shop
  • Laundry services
  • Medical services
  • Tour desk
  • Transfer to the golf course
  • Weddings
  • Yoga


  • Aqua Bar
  • Café del Mar
  • Momo
  • Wet Bar
  • Luna Lounge
  • Bocelli
  • Cielo Bar
About hotel

Playacar Palace is an all-inclusive beach hotel in the Playacar resort, a short distance from the best restaurants and entertainment centers of Playa del Carmen. The hotel is near the pier that offers ferry service to the island of Cozumel. Cancún International Airport (CUN) is 64 kilometers (39.8 mi) from the hotel. The resort has 201 guest rooms beautifully decorated, all of them with a whirlpool tub for two. Amenities include a minibar, interactive satellite TV, coffeemaker, bathrobes and slippers, hairdryer, and iron and board. Most accommodations offer a balcony and panoramic views of the Caribbean Sea. Concierge, Walk-out, and Governor rooms offer espresso and cappuccino coffeemaker, a liquor dispenser with premium beverages, and Apple TV®. Taste a wide range of culinary specialties in any of the restaurants or enjoy your meals through the 24-hour room service. Have fun in the outdoor pool, which offers a bar and a shallow area for children. The supervised children´s club offers movies, an area with video games for TV and tablet, and a slide with obstacles, where children under 4 years must be accompanied by an adult. Guests can book a golf package to play at the Moon Palace Golf & Spa Resort and enjoy unlimited golf rounds, round-trip transportation to the golf course, free use of the pool, and complimentary meals and drinks. Registered guests at Playacar Palace can enjoy the other Palace Resorts at no extra charge. ***Playacar Palace is the recipient of the Four Diamond rating from the AAA. ***Any reservation of 10 or more rooms is considered a group reservation and has special conditions. Please contact Customer Services for more information. Contact information is provided on your itinerary, once the reservation has been confirmed. ***The local government has a mandatory tax of between $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel. ***Early check-out penalty is the cost of the full stay (penalty of 100%); there are no refunds in case the guest decides to leave the hotel in advance. Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

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