Hyatt Ziva Riviera Cancun

Hotel Benefits

High standards of cleanliness

Pet-friendly (fees and restrictions apply)

Water park

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Hotel services

Included services

  • 24-hour room service
  • 9 pools
  • Accessible rooms
  • Beach
  • Children's club
  • Children's pool
  • Concierge
  • Credit cards accepted
  • Cribs (subject to availability)
  • Fitness center
  • High Standards of Cleanliness
  • Parking
  • Rollaway beds
  • Sun loungers
  • Water aerobics
  • Water park
  • Wheelchair accessible
  • Wireless internet
  • Yoga

Services with extra charges

  • Conference facilities
  • Fishing
  • Honeymoon special
  • Laundry services
  • Pets
  • Snorkel
  • Spa
  • Tour desk
  • Weddings
  • Wine tasting

Restaurants

  • Miyako
  • Rue de Rivoli
  • Vivace
  • Ki
  • Afthonia
  • Balik
  • La Parrilla
  • Roots
  • The Corner

Bar

  • The Club
  • Off Court
  • Infusions
  • Breeze
  • Delfín

About hotel

Hyatt Ziva Riviera Cancún is an all-inclusive family hotel in Puerto Morelos, that invites you to enjoy a stay by the clear waters of the Caribbean Sea. The resort has 9 pools including one with beach views, and a water park with fun water slides for all ages. The hotel offers a wide gastronomic offer with restaurants serving buffet breakfast, Mexican cuisine, seafood, grilled meat, and Asian and Mediterranean specialties, as well as bars creating refreshing cocktails.

Facilities include a Mayan-inspired spa with hydrotherapy area and a menu with exotic and traditional treatments, a fitness center with high-tech equipment, and a kids club with pool. Meeting rooms and areas for all kind of events, and an oceanview gazebo for dream weddings are also available within the property. The 438 guest rooms and suites have a balcony or private terrace to admire the views, a modern interior design with Caribbean details, HD TV, minibar, coffeemaker, and spa-style bathrooms with whirlpool tub, bathrobes, and slippers. The hotel is pet-friendly (fees and restrictions apply).

The hotel is set between the turquoise waters of the Caribbean Sea and Bahía Petempich Lagoon, 13 kilometers (8 mi) from downtown Puerto Morelos. Croco Cun interactive zoo is 7 kilometers (4.3 mi) away and the access to the Sinkholes Route is 11 kilometers (6.8 mi) away. Cancun International Airport (CUN) is 20 kilometers (12.4 mi) from the hotel. ***Any reservation of 10 or more rooms is considered a group reservation and has special conditions. Please contact Customer Services for more information. Contact information is provided on your itinerary, once the reservation has been confirmed. ***The local government has a mandatory tax of $26.06 MXN or $1.40 USD per room, per night, payable directly to the hotel.

***Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

All-inclusive hotel plan

  • Activities

    Hotel activities include yoga at dawn, water aerobics, and sports at the beach.

  • Entertainment

    Includes live nightly entertainment in an impressive open-air theatre, and nearby game lounge.

  • Food & beverage

    All-day dining including full breakfast, lunch, dinner and snacks each day – a variety of eight gourmet restaurants and eight bars serving international and domestic premium brands. Unlimited natural fruit juices, soft drinks, premium and domestic brand beverages are also included.

  • Accommodations

    Includes your choice of accommodations.

  • Restrictions

    Consumption in The Red is not included, private dinners are not included. Wine tasting with sommelier has an extra charge. Environmental tax is not included.

  • Kids Club

    Includes a supervised children's activities program.

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