Hotel services

About hotel

Estelar Cartagena de Indias Hotel y Centro de Convenciones is located in the Bocagrande sector of Cartagena. This stunning 52-story property has conference facilities to accommodate up to 2,000 guests, an infinity pool on a high floor, a fitness center with cardiovascular equipment, and a Spa with sauna, Jacuzzi, steam room, and a massages cabin. There is also a lobby bar and a restaurant and bar on the 12th floor that serves international cuisine and offers panoramic views of the bay. The hotel also has a beauty salon, a business center, and parking with valet service. The 338 contemporary-style guest rooms and suites enjoy ocean view. Each room is equipped with air conditioning, in-room safe, minibar, 43-inch LCD cable TV, work desk with lamp, WiFi, and bathroom with shower, tub, bidet, and scale. Junior suites offer wider spaces with a sitting area with sofa bed, table and chairs for four guests, and a kitchenette. Some guest rooms and suites include a balcony or terrace. The hotel accepts pets (fees and restrictions apply). The property is located less than 300 meters (984 ft) from the beach and the Plaza Bocagrande shopping center, 2 kilometers (1.2 mi) from the historic center of Cartagena, which was declared a World Heritage Site by UNESCO; and 4 kilometers (2.5 mi) from San Felipe de Barajas Castle, an important historic site dating back to the 17th century. Rafael Núñez International Airport (CTG) is 7 kilometers (4.3 mi) from the hotel. ***By law, currency exchange in hotels in Colombia is not permitted. ***There may be mandatory fees determined by the hotel to be paid directly upon check-in or check-out. ***Based on local tax laws, only tourists with a Permiso de Ingreso y Permanencia PIP-3, PIP-5, PIP-6, or PIP-10; or a valid Temporary VISA TP-7, TP-11, or TP-12, are exempted from VAT on accommodation. ***Parents checking in with children and teenagers under 18 years of age will have to show a photo ID and the minors' birth certificate, or the passport if guests are foreigners, and the document that corroborates the kinship in the first degree of consanguinity (biological father - son) or first degree of civil kinship (adoptive father - adoptive son). If minors are not traveling in the company of their parents, it will be essential that the responsible adult show at the front desk, in addition to the minor's identification document, the parents' notarized permission with personal presentation, along with a copy of the document identification of those who gave the authorization. Without this documentation, minors will not be allowed to enter the hotel. The foregoing in accordance with the law. ***At Estelar hotels, children from 0 to 11 years old stay free when using existing bedding. Meals, breakfast, or light dinner are not included and the corresponding fee must be paid directly at the hotel at check-in. Restrictions apply. ***Before your trip, please check directly with the national government the entry and stay requirements of the country you are visiting. Keep in mind that it is the responsibility of the traveler to meet the rules and regulations established by the destination country.

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Need-to-know information for guests at this property